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Patients & Visitors

Click here for Updated Visitor Requirements

Montclair Hospital Medical Center encourages families and other partners in care to be involved and supportive of the patient according to the patient's preferences. Furthermore, Montclair Hospital Medical Center recognizes and reinforces that families are integral to patient safety, comfort, medical and psychological well-being, in addition to the healing process. In accordance with the California Public Health Officer Order, Montclair Hospital Medical Center is limiting visitation to one person, aged 18 or older. All visitors must show proof of full vaccination, or if not fully vaccinated, have a negative COVID-19 test within 72 hours of the visit.

The facility will accept the following types of proof of vaccination:

  • CDC Card
  • Hard copy of the CDC Card
  • WHO yellow card
  • Documentation from a health care provider
  • Digital record that includes a QR code
  • Documentation must include name, date of birth, vaccine date, and vaccine type.

Visitors will be screened by the facility upon entry for fever and COVID-19 symptoms, not be asymptomatic for COVID-19, or be a suspected or recently confirmed case of COVID-19. Visitors and support persons must wear a face covering upon entering the facility, and must comply with any health facility instructions on personal protective equipment (PPE) while in the patent's room. Visitors should also maintain physical distancing from other visitors not from the same household as well as from the facility staff at all times.

Visitor Guidelines

All visitors, outpatients, and business guests register at the front lobby during normal business and visiting hours, when entrance to the public is permitted. The admitting Department will provide temporary I.D. wrist bands describing the purpose of visit as follows:

  • Maternity Department: Pink
  • Telemetry/Medical Surgery/Pediatrics Departments: Green
  • Intensive Care Unit: Blue

General visiting hours are 8:00 a.m. to 8:00 p.m. every day of the week unless otherwise specified by the individual unit.

Medical/Surgical and Telemetry Units

  • Visiting hours are 8:00 a.m. to 8:00 p.m.
  • Two visitors are permitted together, unless special permission is given
  • Children aged 12 to 15 years old may visit if accompanied by a parent or guardian
  • Children under the age of 12 are not permitted to visit unless the child is an immediate family member such as their son, daughter, or sibling of the patient. All other children under the age of 12 requires special permission the Charge Nurse, Unit Director, or House Supervisor.

Pediatric Patients

  • Visiting hours are 8:00 a.m. to 8:00 p.m. with parents or verified guardians being permitted at any time. Only one parent is encouraged to remain overnight.
  • All visitors are required to check-in at the Nursing station to help ensure patient safety
  • Parents must identify non-parent visitors to Nursing prior to visiting
  • Only visitors 18 years and older will be permitted to visit pediatric patients
  • Visiting in isolation rooms is limited to parents or verified guardians only

Intensive Care Unit

  • Visiting hours are 8:00 a.m. to 10:00 p.m.
  • Two family members may visit for 10 minutes at a time
  • Only visitors aged 18 years and older will be permitted to visit the Intensive Care Unit (ICU)
  • Visitors must use the intercom system prior to entering the unit to identify themselves and obtain permission to enter

Perinatal Department ("Birthing Center")

  • Visiting hours for father or significant other is unrestricted
  • Visiting hours for grandparents are 8:00 a.m. to 8:00 p.m.
  • All other visitors may visit between 2:00 p.m. to 4:00 p.m. or 6:00 p.m. to 8:00 p.m.
  • Visitors must be 16 years of age or older
  • Sibling visitors under the age of 16 years of age must be accompanied by an adult at all times
  • Visits to Labor and Delivery are determined by the physician and nurse based on the desires of the laboring mother. Labor Room visitors are limited to two at a time, on a rotating basis.
  • Visits to the Nursery are limited to parents who gown and scrub before entering

Emergency Department

  • One visitor only will be permitted at the bedside
  • Both parents are only allowed at the bedside of pediatric patients
  • ER visitors are restricted to 18 years of age and older
  • Visitors are advised to remain in the ER waiting area

Surgery Department

  • Visitors in the Operating Room must have a completed Observer's Consent signed by the patient, surgeon and anesthesiologist
  • Parents may accompany small children pre-operatively

Cafeteria

  • Patients are not allowed in the Cafeteria. Visitors must sign-in with the front lobby and wear an appropriate wrist band
  • Exceptions include visitors with prior special arrangements with the Dietary Department, however Dietary Department must communicate to the front lobby about any special arrangements prior to being permitted access.

After-Hours Patient Visitation

  • Visiting hours end at 8:00 p.m. and the front lobby doors are locked by 8:30 p.m., at which time all visitors must obtain clearance by Security or the House Supervisor to have permission past closing.

Montclair Hospital Medical Center has built a reputation for Patient Focused and Physician Driven Management. Pioneers in their fields, MHMC is committed to its communities, providing primary care to children and families, chronic care to seniors, and a range of rehabilitation services, occupational and environmental health programs, as well as health promotion, disease prevention and home care services. Our locations offer a variety of excellent patient services. Please select the location you wish to learn more about from the list on the left to be taken to the patient information specific to that location.

Patient Safety

MHMC is committed to excellence. A very important part of that excellence is our commitment to your safety. Patients who are more involved with their care in the hospital tend to do better and stay safer. By working together with physicians, nurses and other hospital staff, you can lower your risk of injury and make your hospital stay as safe as possible.

The Right to Confidentially Complain

The hospital supports the Patient, Family, & Significant Other’s right to confidentially complain about the quality of care, the safety of the environment and services received. If you have any concerns regarding your care or safety while at Montclair Hospital Medical Center, please click here for more information on who to contact.

Patient Privacy/HIPAA

MHMC follows the privacy requirements set forth by the federal government under the Health Insurance Portability and Accountability Act (HIPAA) as well as state law. For more detailed information about our privacy practices and compliance efforts, please read our Privacy Policy.

The Joint Commission's Public Notice Regarding Safety & Quality of Care

A patient of Montclair Hospital Medical Center has the right to express to any staff member, the Patient Advocate or a state agency, at any time, and without retaliation, a complaint or a grievance concerning care and treatment while in the hospital. Concerns about patient service or comfort should be directed to:

The Chief Nursing Officer

909-625-5411

If concerns cannot be resolved through the hospital, a patient, family member, community representative or employee of Montclair Hospital Medical Center has the right to notify Joint Commission regarding the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify Joint Commission via any of the following methods:

Phone: 1-800-994-6610

Fax: 1-630-792-5636

joint commission award

Email: complaint@jointcommission.org

Mailing Address:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181