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Patients & Visitors

Montclair Hospital Medical Center has adopted the new visitor guidelines provided by CDPH effective March 23, 2021 in which maternity patients, pediatric patients, patients at the end of life, surgery patients, and patients with physical, intellectual, and/or developmental disabilities and patients cognitive impairments are allowed two visitors or companions. All visitors and support persons must stay in the patient's room. Visitors and support persons should be screened by the facility upon entry for fever and COVID-19 symptoms, and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case. Visitors and support persons must wear a face covering upon entry and at all times within the facility, and must comply with any health facility instructions on PPE while in the patient's room. Visitors should maintain physical distancing from other visitors not from the same household as well as from the facility staff at all times.

Montclair Hospital Medical Center has built a reputation for Patient Focused and Physician Driven Management. Pioneers in their fields, MHMC is committed to its communities, providing primary care to children and families, chronic care to seniors, and a range of rehabilitation services, occupational and environmental health programs, as well as health promotion, disease prevention and home care services. Our locations offer a variety of excellent patient services. Please select the location you wish to learn more about from the list on the left to be taken to the patient information specific to that location.

Patient Safety

MHMC is committed to excellence. A very important part of that excellence is our commitment to your safety. Patients who are more involved with their care in the hospital tend to do better and stay safer. By working together with physicians, nurses and other hospital staff, you can lower your risk of injury and make your hospital stay as safe as possible.

The Right to Confidentially Complain

The hospital supports the Patient, Family, & Significant Other’s right to confidentially complain about the quality of care, the safety of the environment and services received. If you have any concerns regarding your care or safety while at Montclair Hospital Medical Center, please click here for more information on who to contact.

Patient Privacy/HIPAA

MHMC follows the privacy requirements set forth by the federal government under the Health Insurance Portability and Accountability Act (HIPAA) as well as state law. For more detailed information about our privacy practices and compliance efforts, please read our Privacy Policy.

The Joint Commission's Public Notice Regarding Safety & Quality of Care

A patient of Montclair Hospital Medical Center has the right to express to any staff member, the Patient Advocate or a state agency, at any time, and without retaliation, a complaint or a grievance concerning care and treatment while in the hospital. Concerns about patient service or comfort should be directed to:

The Chief Nursing Officer

909-625-5411

If concerns cannot be resolved through the hospital, a patient, family member, community representative or employee of Montclair Hospital Medical Center has the right to notify Joint Commission regarding the quality of care provided, safety of care provided, or safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may notify Joint Commission via any of the following methods:

Phone: 1-800-994-6610

Fax: 1-630-792-5636

joint commission award

Email: complaint@jointcommission.org

Mailing Address:
Division of Accreditation Operations
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181