Open Accessibility Menu

Visitors Guide

Montclair Hospital Medical Center understands that visitors play a vital role in the mental well-being and recovery of patients; therefore, the visitation guidance for facilities encourages safely getting family members and loved ones to the bedside. In accordance with the California Public Health Officer Order, patients are permitted one visitor at a time, aged 18 and older and must show proof of vaccination or a negative COVID-19 test within 72 hours of the visit.

The following proof of vaccination will be accepted:

  • CDC card
  • Hard copy or photo of the CDC card
  • WHO yellow card
  • Documentation from a health care provider
  • Digital record that includes a QR code
  • Documentation must include name, date of birth, vaccine date and vaccine type

Visitors will be screened by the facility upon entry for fever and COVID-19 symptoms, and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case of COVID-19. Visitors and support persons must wear a face covering upon entry and at all times within the facility, and must comply with any health facility instructions on personal protective equipment (PPE) while in the patient's room. Visitors should maintain physical distancing from other visitors not from the same household as well as from the facility staff at all times.

We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients' support person is embraced as a valued member of the care team.

  • To safeguard the comfort of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
  • The visiting times and/or the number of visitors may be limited in certain circumstances – and vary unit by unit - to protect the health, safety, and privacy of our patients.
  • If visitors are not feeling well or have an illness that can be transferred to our patients, please refrain from visiting.
  • Visitors must follow infection control precautions, keep noise to a minimum, refrain from taking photographs or videos, and comply with restrictions on smoking, alcohol and illegal substances.
  • Before entering and after leaving your loved one's room, make sure to wash your hands.
  • All children must be in the company of a responsible adult and may not be left unattended.

Visiting Hours & Guidelines:

Medical/Surgical and Telemetry Units

  • Visiting Hours: 8:00 a.m. to 8:00 p.m.
  • Two visitors are permitted together, unless special permission is given.
  • Children (age 12 – 15 years old) may visit if accompanied by a parent or guardian
  • Children under the age of 12 years are not permitted to visit unless the child is an immediate family member, i.e., son, daughter, or sibling of the patient. All other children under age 12 requires special permission by the Charge Nurse, Unit Director, or House Supervisor.

Pediatric Patients

  • Visiting hours: 8:00 a.m. to 8:00 p.m. (Parents or verified guardians are permitted at any time. Only one parent is encouraged to remain overnight).
  • All visitors are required to check in at the Nursing station, to help ensure patient safety.
  • Non-parent visitors must be identified to Nursing, by parents, prior to visiting.
  • Only visitors 18 years and older will be permitted to visit pediatric patients.
  • Visiting in isolation rooms is limited to parents or verified guardians only.

Intensive Care Unit

  • Visiting Hours: 8:00 a.m. to 10:00 p.m.
  • Two family members may visit for 10 minutes.
  • Only visitors 18 years and older will be permitted to visit in the Intensive Care Unit
  • Visitors must use the intercom system prior to entering the unit to identify themselves and obtain permission to enter.

Birthing Center

  • Visiting Hours: Father or significant other: Unrestricted; Grandparents: 8:00 a.m. to 8:00 p.m.; All other visitors: 2:00 p.m. to 4:00 p.m. or 6:00 p.m. to 8:00 p.m.;
  • Visitors must be 16 years of age or older.
  • Sibling visitors under age 16, must be accompanied by an adult at all times
  • Visits to Labor & Delivery are determined by the physician and nurse, based on the desires of the laboring mother. Labor Room visitors are limited to two at a time, on a rotating basis.
  • Visits to the Nursery are limited to parents, who must gown and scrub before entering.

Emergency Department

  • One visitor only will be permitted at the bedside
  • Both parents ONLY allowed at bedside of pediatric patients
  • ER visitors are restricted to 18 years of age and older
  • Visitors are advised to remain in the ER waiting area

Surgery Department

  • Visitors in the Operating Room must have a completed Observer’s Consent signed by the patient, surgeon and anesthesiologist.
  • Parents may accompany small children pre-operatively

This Patient information Guide is given to all our patients which includes required information they need to receive from our facility;

  • Patient Rights
  • Visitor Responsibilities
  • Notice of Privacy Practices