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COVID-19 Patient & Visitor Information

Your Safety is Our Top Priority

Dear Patients, Families and our Community,

Thank you for choosing us for your health care needs. We are committed to providing a healthy and safe environment, and we recognize the important role that visitors and loved ones play in patient recovery. Our goal is to help patients’ rest and healing, while maintaining a safe environment for all.

Effective August 11, 2021, our visitor policy complies with the California Department of Public Health State Public Officer Order.

Per the Health Order, indoor visitors must show proof of vaccination or a negative COVID-19 test result.

Any one of the following may be used to show vaccination:

- COVID-19 Vaccination Record Card (issued by the Department of Health and Human Services Centers for Disease Control & Prevention or WHO Yellow Card
- Photo of Vaccination Record Card as separate document
- Photo of the visitor’s Vaccination Record Card stored on a phone or electronic device
- Documentation of COVID-19 vaccination from a healthcare provider
- Digital record that includes QR code that when scanned by a SMART Health Card reader displays the person’s name, date of birth, vaccine date(s) and vaccine type

* If partially vaccinated or unvaccinated, visitors must show a negative COVID-19 test result from within the past 72 hours.
* All visitors are required to wear well-fitting, surgical or double cloth masks.

Patients whose visitors are exempt from this order: patients in critical condition or in end-of-life care, maternity patients in labor, pediatric patients age 17 and younger and patients with disabilities

Frequently asked questions for visitors (FAQ) can be viewed here.

We encourage everyone who is able to become fully vaccinated to ensure your safety, the safety of others and to help stop the spread of COVID-19. Vaccines are available at no cost and have undergone stringent testing and continue to undergo intense safety monitoring. Click here to find a vaccine near you.

Patient care requires teamwork; our staff works together with family and loved ones to help our patients heal in a safe, comfortable space. Thank you for your understanding and cooperation with these guidelines and helping us maintain a healthy, respectful and restful environment.

Please continue to check our website for updated visitor information.

You may be concerned about news of the novel coronavirus (COVID-19), and its implications for your health and those of your loved ones. Your safety and well-being are our top priority.

Please know that:

  • We are taking all necessary measures and precautions to protect the safety of our patients and staff.
  • We specialize in the care of patients with complex illnesses and have experience with managing and containing novel viruses.
  • This is a rapidly evolving situation and we suggest you check out the latest updates on the CDC website as well as the website of your state health department.
  • Our hospital has adopted and put in place California Crisis Care Continuum Guidelines that, together with our own hospital policies and operational plans, serve as a framework for emergency management planning during this COVID-19 pandemic. You may also download the guidelines here.
  • Montclair Hospital Medical Center and CDPH understands that visitors play a vital role in the mental well-being and recovery of patients; therefore, the visitation guidance for the facility encourages safely getting family and loved ones to the bedside:
    • Birthing Center patients: father or significant other has unrestricted visitation, grandparents are permitted to visit from 8:00 a.m. to 8:00 p.m., and all other visitors are permitted between 2:00 p.m. to 4:00 p.m. or 6:00 p.m. to 8:00 p.m. Visitors must be 16 years of age or older unless a sibling, in which they must be accompanied by an adult at all times if under the age of 16. Visits to the Nursery are limited to only the parents.
    • Pediatric patients: visiting hours are 8:00 a.m. to 8:00 p.m. unless a parents or verified guardian. Non-parent visitors must be 18 years of age or older and be identified by the parents prior to visiting. Pediatric patients in isolation rooms are limited to parents or verified guardians only.
    • ICU patients: visiting hours are from 8:00 a.m. to 10:00 p.m. and are restricted to 18 years of age and older. Two family members may visit for 10 minutes at a time.
    • Surgery patients: visitors are only permitted in the Operating Room if an Observer's Consent has been completed and signed by the patient, surgeon and anesthesiologist. Parents may accompany small children pre-operatively.
    • Emergency patients: one visitor is permitted at the bedside at a time. Both parents are only permitted at the bedside of pediatric patients. Visitors are restricted to 18 years of age and older.
  • Visitors and support persons should be screened by the facility upon entry for fever and COVID-19 symptoms, and be asymptomatic for COVID-19 and not be a suspected or recently confirmed case of COVID-19. Visitors and support persons must wear a face covering upon entry and at all times within the facility, and must comply with any health facility instructions on personal protective equipment (PPE) while in the patient's room. Visitors should maintain physical distancing from other visitors not from the same household as well as from the facility staff at all times.
  • Hospital entry points will be limited to enable screening of visitors. Visitors who show any signs of illness, including mild symptoms, should not visit patients in the hospital or accompany patients to the emergency department.

Frequently Asked Questions about the Novel Coronavirus

What is our hospital doing to protect patients?

  • We are screening patients with symptoms of fever, cough or shortness of breath and with a history of travel within the past 14 days to communities with widespread or sustained community transmission of the coronavirus.
  • If we have a confirmed or potential patient with COVID-19, we will institute standard infectious disease protocols, as well as additional measures, to prevent the potential spread of the virus. All healthcare providers who have contact with the patient will use appropriate personal protective equipment (PPE), following U.S. Centers for Disease Control and Prevention (CDC) guidelines.

How concerned should I be about the coronavirus?

  • As of now, the seasonal flu remains a significant health risk.
  • Coronaviruses can cause the common cold and pneumonia. Most people infected with the novel coronavirus have mild cold symptoms. A small fraction of people, however, may require more intensive care. We understand your concern about protecting yourself from respiratory diseases.
  • We have launched an online self-checker for the novel coronavirus in the form of a bot nicknamed Robby. Robby walks users through symptoms and then gives recommendations if medical care is needed. Robby is not intended to be used for diagnosis or treatment purposes. Click the blue "Start Self-Check Assessment" button to launch the self-checker:

Start Self-Check Assessment

What can I do to protect myself?

It is understandable to feel uncertain or anxious during a public health crisis, and we need to remember to avoid making assumptions about others' perceived symptoms or any characteristics of identity. Currently, there is no vaccine to prevent the novel coronavirus infection. The best way to prevent infection is to avoid being exposed to this virus.

Here are the current CDC recommendations to help prevent the spread of respiratory viruses:

  • Take everyday preventive actions for respiratory infections, such as avoiding close contact with people who are sick, staying home when sick, and washing hands often.
  • Avoid traveling to places with widespread or sustained community transmission of the coronavirus. A good place for reliable travel information can be found on the CDC's travel advisory page.

Should I wear a mask?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

Where can I learn more?

Concerned patients and family members should talk with their healthcare provider.

You can also find more information about the virus from these websites.


We want you to know that our hospital is doing everything we can to be a strong resource for the community during the COVID-19 crisis. Our dedicated caregiving team, and all of our staff who support them, are working harder and longer than ever to meet the needs of Montclair.

Many members of our community have asked how they can assist us during this trying time. We cannot tell you how much we appreciate you thinking of our physicians, nurses, technicians, and other staff members who are working every day to keep us healthy.

We kindly request that you do not bring donations of household items, personal medications, and other commodities that you may wish to offer to the hospital campus because we have a highly regulated environment where we must maintain a strict supply chain control of sterile medical supplies and devices to ensure the safety of our patients and staff.

However, we are currently requesting donations and would be grateful to everyone in the community for any new medical personal protective equipment (PPE) including N-95 masks, surgical gowns, disposable gloves, or non-surgical masks. Montclair Hospital Medical Center has a surge tent outside of our Emergency Department and have security personnel available 24/7 to assist with receiving these donations.

If you are unable PPE equipment, another way to help our hospital and your community is by donating blood or plasma through local blood banks. The country is facing a blood shortage and is in desperate need of all blood types. Please contact your local blood bank branch to learn more about donating today. Together, we can provide relief to the country as we continue to fight this virus.

More Information

San Bernardino County offers a COVID-19 Resource & Information Guide that is continuously updated and available at For live 24/7 help, call 2-1-1 or 888-435-7565.

Please also visit for additional updates.