You have the right to make choices regarding your health care. You can
prepare for the possibility that you will be unable to make health care
decisions by making your wishes known in advance. Your wishes can be communicated
through "advance directives." You have the right to name someone
else to make health care decisions for you when you cannot. You can do
this by completing a power of attorney for health care. In this document,
you can name an adult relative or friend that you trust as your "agent"
to speak for you when you are too sick to make your own decisions. After
you chose your agent, be sure that your agent understands your wishes
and will be comfortable communicating your wishes should the need arise.
The types of decisions your agent can make include to approval or disapproval
of tests, procedures and medications; selection and discharge of a provider
or institution; directions to provide, withhold/withdraw artificial nutrition
and hydration, and all other forms of health care. If you wish, you can
limit the type of decisions your agent can make for you. You can also
give an advance directive about when you would or would not want medical
treatment. You can indicate when you would choose to prolong life, whether
you wish to be kept free of pain, even if it were to speed up death, or
any other special wishes you have regarding your healthcare. Please discuss
your wishes with your physicians, especially your primary care physician.
You can also give an advance directive as to which, if any, organs you
would like to donate in the event of your death. You do not have to have
a written advance directive. You may communicate your wishes to your physicians
and nurses, and ask them to write down your wishes in the chart. However,
your wishes will probably be clearer and more likely to be accepted by
your family and others, if your write them down. For more information
about advance directives, please contact Social Services department.
Concerns and Complaints
If you are concerned about something whether it is your care, your room,
your meals, your testing schedule, your visitors or anything else - please
let us know without delay; and we will try to remedy the situation immediately.
Be assured that you can speak to your caregivers in confidence. If you
would rather not talk about your problem with your nurse, you may meet
with the supervisor or manager on your unit for a confidential discussion
of your concern. Please be assured that the presentation of a complaint
or concern will not compromise your treatment. Our goal is to provide
healthcare that is supportive of patient and family wishes, recognizing
that situations and decision-making can, at times, cause conflicts in
the course of healthcare delivery.
Medical Social Work
Our Medical Social Services Department is a part of the total healthcare
team that is working to assure that the support and compassionate care
our patients and families need during hospitalization is there. We can
assist you and your family in dealing with emotional, social and/or economic
stresses which may occur as a result of illness and hospitalization. We
are also specialists in identifying the many community, state and federal
resources that may be of help to you in the weeks ahead. If you need help
in sorting out your needs, ask your nurse to contact a social worker for you.
You have the right to be informed about any procedures, tests, or operations
to be performed on you. It is expected that the physician will talk with
you about the benefits of your treatments and will explain the risks,
complications including unanticipated outcomes that could happen, as well
as other treatment that could help you.
Pain management is an important part of your care. You have the right to
expect that pain will be identified, addressed, and treated. Good pain
control allows you to feel more rested, more in control and speeds up
your recovery. We, here at Montclair Hospital Medical Center, feel responsible
to listen to your concerns about pain. Even though it is not always possible
to provide you with complete pain relief, controlling your pain will help
you to be more comfortable. This will allow you to move easier after your
surgery or procedure, help prevent complications, and can even shorten
your hospital stay. We will help you make reasonable and desirable pain
relief goals. One of the most important things you can do is tell us about
your pain. Sometimes people assume we can tell they are having pain, but
this is not always true. Only you know when you are in pain, how bad it
is, and what it feels like. When you describe the intensity, type, location
and duration of your pain, you help us to do a better job of caring for
you. Your healthcare providers will listen to the way you describe your
pain and how you think it will be relieved to help them decide what medicine
or other pain relief measures to use.
The records of your hospital stay are kept in the hospital Medical Records
Department. You have been issued a unique medical record number and all
of your records will be compiled into a unit record under that number.
If you have a need for a copy of your record for personal use, there is
a nominal charge. We will be happy to copy your record for any physician
who is to provide continued medical care for your well being at no charge.
Although we are staffed seven days a week for the processing of records,
we are only open to the public from 8:00 a.m. to 4:30 p.m., Monday through
Thursday and Friday 8am – 12pm. We are closed evenings, weekends
To provide a healthful and comfortable environment for all patients and
visitors, Montclair Hospital Medical Center maintains a smoke free environment.
Patients and visitors are not allowed to smoke anywhere in the hospital,
including the cafeteria, restrooms or lounges. Smoking is also prohibited
on the grounds, except where designated by signage.
Patient and Family Education
We believe that patient education is one of the most important ways every
patient can help their own recovery. Knowing what is wrong with you and
what treatments are available, allow you to help make the decisions about
your care that you want. We know that everyone has his or her own ways
of learning. We want to help you learn about your condition in the easiest
way possible. You will be asked questions about how you learn best, if
you have any religious or cultural beliefs that will affect our teaching.
The types of topics we want to cover include how to be safe, nutrition,
how to safely take your medicines, how to use any equipment you need and
any questions you have about your diagnosis
When friends call to inquire about your condition, the call will be directed
to your room. More detailed information can be released to one immediate
family member designated by you. If you'd prefer that we withhold
all information, including your condition and location within the hospital,
please notify your nurse.
A big part of getting settled is becoming acquainted with your new surroundings.
Your room is where you will spend most of your time, and it is designed
to be as cheerful and pleasant as possible, while allowing for comfort
and safety. If your accommodations are semi-private, please be considerate
of your roommate's needs, and limit your visitors and activities accordingly.
The Call System
There is a call button at your bedside and a pull cord in the bathroom
to summon assistance. Just press the button or pull the cord and a staff
member will respond in person or by intercom. Please don't hesitate
to use it if you have questions or need help.
Keeping in touch with loved ones is important, especially when you are
ill. For your convenience, there is a private phone on your bedside table.
Your extension number is your room number, with the exception of specialty
areas such as LDRP, ICU, etc. If friends or family want to reach you,
they can call (909) 625-5411 and ask the operator to connect them to your
room. Special amplifying devices for those hearing impaired are available
Please limit Cellular Phone usage within the Hospital. Please be courteous
and place all cellular phones on silent/vibrate mode.
Sometimes the days can seem long, when you are in the hospital. For your
comfort, your room is equipped with a television set. To hear television
programs, change channels, and tune into radio stations, use the bedside
control. Educational channels are available in all patient rooms (excluding
ICU and Observation rooms). The Newborn Channel is available in all OB
Labor and Delivery Rooms.
Personal Valuables and Belongings
Montclair Hospital Medical Center cannot be responsible for valuables that
you keep in your possession. You should leave your jewelry, money (large
sum), wallets and purses at home to ensure their safekeeping. Please be
alert concerning your belongings such as dentures, contact lenses, eyeglasses,
hearing aids and comparable personal belongings. Please store these items
carefully when not in use. Never leave them on a meal tray or wrap them
in tissue paper. If you forget to leave your valuables at home and do
not wish to entrust them to a friend or relative, they may be deposited
in the Montclair Hospital safe for safekeeping. Ask your nurse for assistance.
The hospital maintains strict safety requirements on all electrical and
battery operated appliances used in the patient care environment. No personal
electrical devices are allowed, including hair dryers, curling irons,
electric shavers, radios and similar equipment. The operation of cellular
phones is not allowed anywhere in the building for patient safety.
Breakfast is usually served by a health team member between 7:30 and 8:00
a.m. Lunch is delivered between 12:00 and 12:30 p.m. Dinner usually arrives
between 5:00 and 6:00 p.m. Snacks are available upon request and are served
at 10:00 a.m., 3:00 p.m., and 8:00 p.m., if your diet is not restricted.
Proper nutrition can be as crucial to your health as the right therapy
or medication. In fact, food can play such an important role in your recovery
that your diet is personally prescribed by your physician and carefully
planned by a registered dietitian. All patients will receive a menu listing
several approved selections for breakfast, lunch and dinner (except those
patients in ICU or LDRP). A guest tray is also available upon request.
Please feel free to ask your nurse questions regarding your meals.
Our housekeeping staff makes sure your room is neat and clean each day.
They're especially sensitive to your needs for privacy and quiet and
try to complete their tasks discreetly, with as little disturbance as
possible. If you have any special housekeeping requests, please let one
of our staff members know.
Because we provide healthcare services to people with culturally diverse
backgrounds, we use Language Lines. If you need their help in understanding
any aspect of your care - or in expressing your concerns -your nurse will
arrange for their assistance. There is no charge for this service.
Download our list of language services
here and in Spanish
here and in Chinese
For our language interpretation policy, click
This Patient information Guide is given to all our patients which includes required information they
need to receive from our facility;
- Patient Rights
- Visitor Responsibilities
- Notice of Privacy Practices